Agent Bravo is the epitome of patience and perseverance. She helped me narrow down what my husband and I really needed for our family, and got us focused. This agent knows her stuff. When we ran into issues she offered workable solutions or options, detailing the pros and cons. Even after we moved into the house we never thought we could find, she helped us make it even better. She has the hook ups! She referred us to a great A/C guy and cleaner, both of which came way under other estimates. In addition, she even thought to advise us on what the gas company should be checking, and their rep was going to leave without checking for the shut off valves that she had pointed out were missing. Honestly, I feel my family is safer because we were smart enough to listen to her. Be smart and listen to me - you want her as your guide!